"In this fascinating (and often hilarious) account, Tony explains how he turns his beliefs into actions that really do deliver happiness."
Gretchen Rubin, author of The Happiness Project
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Description
Delivering Happiness: A Path to Profits, Passion, and PurposePay brand new employees $2,000 to quit Make customer service the responsibility of the entire company not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion
Pay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Timesand Wall Street Journal bestseller
ABOUT THE AUTHOR:
Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.
Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
REVIEWS:
"This book is awesome. How Tony and Zappos grew to $1 billion in gross revenue in 10 years is just the beginning. From fundraising to finding happiness, from actual e-mails to checklists, it covers it all. Intensely personal and intensely practical."
Tim Ferriss, #1 New York Times bestselling author of The 4-Hour Workweek
Tim Ferriss, #1 New York Times bestselling author of The 4-Hour Workweek
"In DELIVERING HAPPINESS, Tony reveals the secret to his success at such a young age: leadership in culture and happiness."
Lance Armstrong
Lance Armstrong
"Tony Hsieh is a wise guy. Sincerely. He's one of the wisest and most thoughtful business leaders of the modern age. This insightful book isn't just an enjoyable read. It's a wonderful instruction manual for how 21st century companies create value and happiness at the same time."
Chip Conley, Fanound and CEO of Joie de Vivre and Author of PEAK: HOw Great COmpanies Get Their Mojo from Maslow
Chip Conley, Fanound and CEO of Joie de Vivre and Author of PEAK: HOw Great COmpanies Get Their Mojo from Maslow
"This book could start a revolution!"
Marshall Goldsmith, author of MOJO: How to Get It, How to Keep It, How to Get It Back If You Lose It
Marshall Goldsmith, author of MOJO: How to Get It, How to Keep It, How to Get It Back If You Lose It
"This book illustrates so many of Zappos' core values: it's open and honest, passionate and humble, fun and a little weird. Even if you don't care about business, technology, or shoes, you'll be drawn in by this American tale of how hard work, laziness, talent and failure blend together to create an extraordinary life."
Jonathon Haidt, author of THE HAPPINESS HYPOTHESIS: Finding Modern Truth in Ancient Wisdom
Jonathon Haidt, author of THE HAPPINESS HYPOTHESIS: Finding Modern Truth in Ancient Wisdom
"Tony Hsieh is the shining star of a new way of working. DELIVERING HAPPINESS is a book that tells an extraordinary business story -- building a $1 billion online business selling shoes in less than a decade -- but also an extraordinary human story. Tony is one of those entrepreneurs who is both fearless and endlessly imaginative about pursuing his dreams."
Tony Schwartz, Author of THE WAY WE'RE WORKING ISN'T WORKING
Tony Schwartz, Author of THE WAY WE'RE WORKING ISN'T WORKING
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4.5 ★★★★★
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Product Reviews
★★★★★ 4
Luxuriously Soft & Cooling, But Needs a Wider Opening
Color: 03 - Champagne, Size: Queen, Color: 03 - Champagne, Size: Queen
I really enjoy sleeping on the Beckham Hotel Collection Silk Pillowcase—it has such a silky, smooth feel that makes a noticeable difference in comfort. It feels wonderful against the skin and hair, and I especially love how it helps keep my head cool throughout the night, which leads to a restful sleep. The color choices are also wonderful and look very rich, adding a nice elegant touch to the bed. It’s also held up nicely in the wash, which is always a plus for something this delicate.
That said, I’m giving it 4 stars because of the zipper opening design. You lose about 4 inches of usable space at the opening, which makes it harder than expected to insert a pillow. Unlike other zippered pillowcases I own, the ends don’t open wide enough, so I had to squeeze my pillow in—and I actually noticed the stitching starting to pull a bit because of it. A wider opening would make a big difference.
Overall, it’s great to sleep on and feels luxurious, but for the price, I do think the design could be improved.
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Reviewed in the United States on April 6, 2026
★★★★★ 5
Best Pillow I’ve bought in a while
Fill Material: Down Alternative, Size: King Size
Very comfy pillow. Holds up better than the last 7 I bought which went flat after a week. It also comes with extra fill which I have not had to use yet but overall very happy!
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Reviewed in the United States on May 23, 2026
★★★★★ 5
Cozy & Comfortable
Fill Material: Down Alternative, Size: Queen/Standard Size
This pillow was a big surprise! Despite the size, it is so soft & comfortable. Being able to add & subtracting filling is wonderful. It's like having a custom pillow just for me. I am a stomach sleeper. I am able to cuddle the pillow & be very comfortable. Plus it recovers it's shape.
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Reviewed in the United States on May 5, 2026
★★★★★ 4
Overall a great pillow
Fill Material: Down Alternative, Size: King Size, Fill Material: Down Alternative, Size: King Size
I slept on it last night and I do think I’ll like it. I was used to a memory foam pillow, son this will be a change. My reason for 4 stars is because the zipper barely opens and my husband and I tried everything short of ruining the pillow. In the end I had to stuff extra stuffing into a pretty small hole. Nothing seems wrong with the zipper but I saw another review said they couldn’t add more filling. If they fix that issue then I’d rate it 5. Yes it is soft but it doesn’t go flat and if you adjust and add some more under your head it doesn’t shift. I do recommend if you like a plush pillow.
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Reviewed in the United States on March 27, 2026
★★★★★ 5
Good Buy
Fill Material: Down Alternative, Size: Queen/Standard Size
Very well done and easy to use. I love being able to adjust the filling, and the ability to clean it.
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Reviewed in the United States on May 8, 2026