SKU: 42166451438

The Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things Harder

Sale price$54.90 Regular price$61.00
Save 10%

Pay in installments of $15.25 with ShopPay, AfterPay and Klarna

Shipping Estimate
USA
  • USA
  • CAN

Ships within 48 hours · Estimated delivery Jul 18 - Jul 23

Promo Codes Available:

For Your Every Summer RSVP, with Code: SUMMER15

Description

The Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things HarderThe Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things Harder The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Find out why Adam Grant says 'If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.' Every organization is plagued by destructive friction. Yet some

The Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things Harder

The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Find out why Adam Grant says 'If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.'

Every organization is plagued by destructive friction. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become “friction fixers.”

Sutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others’ time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows how friction fixers do their work, from reframing friction troubles they can’t fix right now, so they feel less threatening, to designing and repairing organizations. The heart of the book digs into the causes and solutions for five of the most common and damaging friction troubles: oblivious leaders, addition sickness, broken connections, jargon monoxide, and fast and frenzied people and teams.

Sound familiar? Sutton and Rao are here to help. They wrap things up with lessons for leading your own friction project, including linking little things to big things; the power of civility, caring, and love for propelling designs and repairs; and embracing the mess that is an inevitable part of the process (while still trying to clean it up).

'Sutton and Rao take us on a delightful tour of bad emails, infuriating subscriptions and labyrinthine hiring processes - and they show us how to fix it all. Hard to put down and easy to like, this is a business book to savour.' - Tim Harford, author of The Data Detective

'This is the ultimate guide to diagnosing and fixing the problems in your organization. No one knows more about making work better than this pair of experts, and they've produced a remarkably insightful, engrossing, evidence-based, and actionable read. If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.' - Adam Grant, #1 New York Times bestselling author of Think Again and host of the TED podcast WorkLife

'A spectacular achievement. Sutton and Rao show that friction is the secret source of organizational failure -- and success. Full of practical advice, this book will make the world a better place.' - Cass R. Sunstein, Robert Walmsley University Professor, Harvard University, and author, Sludge

'Sutton and Rao show how leaders who pay attention to friction - which kinds are helpful and which are not - can equip these people with the right tools, build their trust, and make incredible progress as a result.' - Ed Catmull, co-founder of Pixar, former President of Pixar and Disney Animation Studios, and author of Creativity Inc

'Bob Sutton and Huggy Rao have spent the last decade studying the causes and remedies for friction troubles at a wide range of companies. They've distilled their lessons to help you and your team make the right things easier and the wrong things harder in your company. Every executive, investor, board member, and leader should buy The Friction Project.' - Reid Hoffman, Co-Founder of LinkedIn and Partner at Greylock Partners

'Sutton and Rao have given us a thousand gems, each an invaluable insight on its own ... I guarantee that their profoundly humane arguments will win your hearts, change your behavior, and transform your companies.' - Amy C. Edmondson, Professor, Harvard Business School, Author of Right kind of wrong: The science of failing well

'The idea of leaders as friction fixers is dynamite ... Sutton's and Rao's insights in The Friction Project offer leaders at all levels important tools and real-world examples to recognize the role that both kinds of friction can play in their organization's success.' - Shantanu Narayan, Chair and Chief Executive Officer of Adobe

'If you dream of freeing your people and organization to focus their time on what really matters, The Friction Project is the book for you. More than ever today we need more nimble, innovative, customer centric, and human organizations. Eliminating needless friction is at the heart of that quest, as Bob Sutton and Huggy Rao show in their wonderful new book.' - Herminia Ibarra, The Charles Handy Professor of Organisational Behaviour, London Business School and author of Act Like a Leader, Think Like a Leader, and Working Identity

'A great and provocative read. As a business leader I never thought of leaders as 'friction fixers.' The Friction Project identifies when friction is and is not desirable. It's packed with real-world examples from varied organizations, their frictions, and above all, how the people who make repairs practice their craft.' - Carlos Brito, CEO of Belron and former CEO of Anheuser-Busch InBev

'As I read this groundbreaking book, I imagined a future where every leader eliminates bad friction and harnesses good friction to build better organizations. Every manager MUST read The Friction Project to learn how, by leading through a friction lens, and using the practical solutions Sutton and Rao provide, they can create productive, innovative, and caring workplaces.' - Tsedal Neeley, Harvard Business School; author of Remote Work Revolution and co-author of The Digital Mindset

'Subtract friction and an organization will move faster, become more innovative and drive productivity gains. The Friction Project is a 'how-to' guide in a period of workforce transformation across sectors.' - Donna Morris, Executive Vice President, Chief People Officer, Walmart Inc.

SPECIFICATIONS:

Author:Robert I. Sutton - Роберт И. Саттон

Publisher:Penguin

Language:English

Publication Date:2024

Number of pages:304 pst

Format:Paperback

Width:135 mm / 5,3'

Height:216 mm / 8,5'

Weight:301 g

ISBN:9780241594858

Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 42166451438

Discover Niche Categories That Outsell

Top-Converting Item to Boost Your Average Order

4.2 ★★★★★
Based on 27 reviews
Sort
Highest Rating
Newest First
Oldest First
Product Reviews
Q
Verified Purchase
QueenKat1981
Bozeman, US
★★★★★ 4
Touching OV
Format: Kindle
Really wonderful book. It starts heavy, and slowly lightens up. Some reviews have talked about the FMC not reacting to trauma in a believable way, but her boundless optimism was what she turns to. There is no one, correct way of dealing with trauma, so it didn't come off as flippant. It's a slow burn, with spice coming in the 2nd half of the book. A good read.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 23, 2026
C
Verified Purchase
ChristinaReads
Port Orchard, US
★★★★★ 3
cute, wish there was more character growth but definitely sweet
Format: Kindle
Serenity was abused by her parents when she presented as an omega and sold off to someone who starved, assaulted and made her do questionable things while he waited for her heat to come. In a desperate attempt at getting free she was able to run away and was hit with a pack who ended up being a scent match. While this story was sweet I wanted to see some development of Serenity and Remy’s characters. Serenity was abused and forced to do things from an alpha’s bark, I wanted to see her growth from that but it was basically night and day. Same with Remy, he just miraculously had an aha moment and that was it. Overall a sweet story.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on December 9, 2024
C
Verified Purchase
Celiese Jackson
Carnegie, US
★★★★★ 5
so engaging
Format: Kindle
Start to finish, I was hooked. The imagery, the emotion, the drama, and the real world application all linked perfectly together with the healing power of love, and compassion. If you never give up hope, all things will work out in your favor. Thanks Serenity for being so strong and resilient. Thanks AJ Shirley for your amazing work. On to book two!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 9, 2025
K
Verified Purchase
Kindle Customer
Port Orchard, US
★★★★★ 4
Fun, Easy Read
Format: Kindle
A really fun, easy read! The main character was really likeable, and the male main characters were engaging and fun. Is this book going to change your life or reinvent literature? No. Is it an enjoyable read free from distracting errors that I plowed through in an afternoon? Yes. On to book two!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on December 20, 2024
M
Verified Purchase
MM
Battle Creek, US
★★★★★ 5
Knotty Omegas series is a work of art!!
Format: Kindle
A.J. Shirley has done it again. I was hesitant to read this book because of the premise of omegaverse, but I loved Shirley's Aegis Saga so much that I decided to give this a try. I finished it faster than any other book I've ever read. I fell in love with Serenity, her sharp wit, her creativity, and her ability to hope and love despite her horrible past. I loved witnessing her healing journey. Her chemistry and connection with the pack made my heart race. The men were incredibly lovable and snuggly. And the spice was SPICY. Buckle up.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 18, 2025

recommand products